REGISTRATION
Payment methods
What are the different methods of payment?
Pay online by credit card, or send your completed offline contract to pay by bank transfer, credit card or check.
UK & Ireland & Australia & New Zealand
Greybrook House - 28 Brook Street
London W1K 5NQ
Tel.: +44 (0)20 7528 0086
Fax: +44 (0)20 7895 0949
Peter.Desoissons@reedmidem.com
North America - USA , Canada
Senior Vice President Sales and Marketing
360 Park Avenue South - 9th Floor
New York, NY 10010
Tel.: + 1 212 284 5141
Fax: +1 212 284 5148
Patric.Dolan@reedmidem.com
Europe (excluding the UK),
Asia, Middle East, Africa, Latin America
Client Administration
27 Quai Alphonse Le Gallo
CS 10026
92513 Boulogne-Billancourt Cedex - France
Reed MIDEM Customer Helpdesk +33 (0)1 79 71 99 99
Main Reed MIDEM switchboard +33 (0)1 79 71 90 00
Reed MIDEM fax registration : +33 (0)1 79 71 90 90
customerhelpdesk@reedmidem.com
Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.
Online registration
I am having trouble registering online. Can you help?
If you encounter trouble submitting payment online, download and complete the offline contract available in the Register section. Include your credit card information. Then fax it to the following number: +33 (0)1 79 71 90 90. Should you prefer to pay by bank transfer, mail it to us at this address: customerhelpdesk@reedmidem.com
Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.
For further assistance, email customerhelpdesk@reedmidem.com with subject line “REGISTRATION HELP”. Include your company name, personal details and the event you registered for.
Invoice
How do I get an invoice? I did not receive my invoice, can you resend it?
What if my invoice contains a mistake?
Once registered, your invoice is automatically sent by mail to the company address provided at registration. If your invoice includes an error, you need a copy, or you wish to receive it at a different address, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE” or “INVOICE ERROR”. Explain that you would like another copy of your invoice, or that it contains an error (specify the error). Include your company name, personal details and the event you registered for.
Delegate registration
Can I cancel, amend or replace a delegate registration?
Your registration is personal to you and non-refundable. Under certain conditions, it can be transferred to a person who works at the same company and office that you do. Your delegate details can, of course, be amended by contacting the Customer Helpdesk.
To transfer or amend your delegate registration, contact customerhelpdesk@reedmidem.com with subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.
Hotel booking
What is my login and password for Hotel Booking?
I am having trouble accessing Hotel Booking.
If you have registered, your access code should be sent to you via email once online booking opens. If the problem persists, contact customerhelpdesk@reedmidem.com with subject line “HOTEL BOOKING”. Specify your request, company name, personal details and the event you registered for.
Exhibitors: if you have questions about your accommodation, contact the hotel department by email or by phone: +33 (0)1 41 90 45 29 (service only available to registered delegates).
For our list of hotel partners, click here.
VISA
Do I need a VISA to attend and can you help in getting one?
Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.
Should you need assistantce to get a VISA, please contact customerhelpdesk@reedmidem.com with subject line “VISA REQUEST”. Specify your request, company name, personal details and the event you registered for.
REGISTRATION
Payment methods
What are the different methods of payment?
Pay online by credit card, or send your completed offline contract to pay by bank transfer, credit card or check.
UK & Ireland & Australia & New Zealand
Greybrook House - 28 Brook Street
London W1K 5NQ
Tel.: +44 (0)20 7528 0086
Fax: +44 (0)20 7895 0949
Peter.Desoissons@reedmidem.com
North America - USA , Canada
Senior Vice President Sales and Marketing
360 Park Avenue South - 9th Floor
New York, NY 10010
Tel.: + 1 212 284 5141
Fax: +1 212 284 5148
Patric.Dolan@reedmidem.com
Europe (excluding the UK),
Asia, Middle East, Africa, Latin America
Client Administration
27 Quai Alphonse Le Gallo
CS 10026
92513 Boulogne-Billancourt Cedex - France
Tel.: +33 (0)1 79 71 99 99
Fax: +33 (0)1 79 71 90 90
customerhelpdesk@reedmidem.com
Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.
REGISTRATION
Online registration
I am having trouble registering online. Can you help?
If you encounter trouble submitting payment online, download and complete the offline contract available in the Register section. Include your credit card information. Then fax it to the following number: +33 (0)1 79 71 90 90. Should you prefer to pay by bank transfer, mail it to us at this address: customerhelpdesk@reedmidem.com
Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.
For further assistance, email customerhelpdesk@reedmidem.com with subject line “REGISTRATION HELP”. Include your company name, personal details and the event you registered for.
REGISTRATION
Invoice
How do I get an invoice? I did not receive my invoice, can you resend it?
What if my invoice contains a mistake?
Once registered, your invoice is automatically sent by mail to the company address provided at registration. If your invoice includes an error, you need a copy, or you wish to receive it at a different address, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE” or “INVOICE ERROR”. Explain that you would like another copy of your invoice, or that it contains an error (specify the error). Include your company name, personal details and the event you registered for.
REGISTRATION
Delegate registration
Can I cancel, amend or replace a delegate registration?
Your registration is personal to you and non-refundable. Under certain conditions, it can be transferred to a person who works at the same company and office that you do. Your delegate details can, of course, be amended by contacting the Customer Helpdesk.
To transfer or amend your delegate registration, contact customerhelpdesk@reedmidem.com with subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.
REGISTRATION
Hotel booking
What is my login and password for Hotel Booking?
I am having trouble accessing Hotel Booking.
If you have registered, your access code should be sent to you via email once online booking opens. If the problem persists, contact customerhelpdesk@reedmidem.com with subject line “HOTEL BOOKING”. Specify your request, company name, personal details and the event you registered for.
Exhibitors: if you have questions about your accommodation, contact the hotel department by email or by phone: +33 (0)1 41 90 45 29 (service only available to registered delegates).
For our list of hotel partners, click here.
REGISTRATION
VISA
Do I need a VISA to attend and can you help in getting one?
Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.
Should you need assistantce to get a VISA, please contact customerhelpdesk@reedmidem.com with subject line “VISA REQUEST”. Specify your request, company name, personal details and the event you registered for.
ON-SITE CONCERNS
Badge retrieval
Where can I retrieve my badge/pass for the show?
All participants can retrieve their badge at the Registration Hall during opening hours. You will receive your badge upon presentation of an official form of ID. Please consult the MIPIM venues page for more information.
Can I receive my badge by post?
Depending on country, participants registered before January 7th 2013, who have paid in full, and for whom we have a photo at the time of delivery, are eligible to receive their badges via post and do not need to collect it from the Registration Hall.
Participants registered after this date will receive an e-ticket by email 1 week prior to the show.
E-ticket
When will I receive my e-ticket/QR code?
Registered participants will receive an e-ticket by email, 1 week prior to the show.
I did not receive my e-ticket; could you please resend?
Unfortunately we cannot resend e-tickets to our participants. If you don’t have your e-ticket, go straight to the Registration Desk with valid ID to redeem your badge.
How do I redeem a badge with my e-ticket?
An e-ticket can be used to collect your badge from a self-service delivery point by scanning your QR code displayed on your e-ticket or at the MIPIM Registration Desk. For further assistance, please contact customerhelpdesk@reedmidem.com by mentioning your company name, personal details and the event you’re attending.
VAT refund
How do I redeem my VAT refund?
Foreign participants are eligible for a refund on French Valued Added Tax (VAT) under certain conditions. Remember to bring original copies of your invoices with you to the market. Here’s where you can claim your VAT refund on-site.
ON-SITE CONCERNS
Badge retrieval
Where can I retrieve my badge/pass for the show?
All participants can retrieve their badge at the Registration Hall during opening hours. You will receive your badge upon presentation of an official form of ID.
Can I receive my badge by post?
I asked to receive my badge by post; why haven’t they arrived yet?
Depending on country, participants registered before [DATE], who have paid in full, and for whom we have a photo at the time of delivery, are eligible to receive their badges via post and do not need to collect it from the Registration Hall.
Participants registered after this date will receive an e-ticket by email 1 week prior to the show.
ON-SITE CONCERNS
E-ticket
When will I receive my e-ticket/QR code?
Registered participants will receive an e-ticket by email, 1 week prior to the show.
I did not receive my e-ticket; could you please resend?
Unfortunately we cannot resend e-tickets to our participants. If you don’t have your e-ticket, go straight to the Registration Desk with valid ID to redeem your badge.
How do I redeem a badge with my e-ticket?
An e-ticket can be used to collect your badge from a self-service delivery point by scanning your QR code displayed on your e-ticket or at the MIPIM Registration Desk. For further assistance, please contact customerhelpdesk@reedmidem.com by mentioning your company name, personal details and the event you’re attending.
ON-SITE CONCERNS
VAT refund
How do I redeem my VAT refund?
Foreign participants are eligible for a refund on French Valued Added Tax (VAT) under certain conditions. Remember to bring original copies of your invoices with you to the market. Here’s where you can claim your VAT refund on-site.
ONLINE SERVICES
Online services and database
What is my login and password?
Your login is the email addresses you registered with; enter this email, and you will be asked to set up a password. Note that your email must be unique and personal to you.
Why haven’t I received my activation email?
To verify your account, you should receive an activation email in your mailbox (this can take up to 72 hours from registration). The email’s subject line is "MIPIM IMPORTANT INFORMATION: your online database access" -- if you haven’t received it within 72 hours, check your spam folder.
Otherwise, click on the link labeled "Enter your email to set a password" or “reset your password” on the login page. This will resend an activation link to your mailbox. If problems persist, contact customerhelpdesk@reedmidem.com with subject line “LOGIN HELP”. Specify your request, company name, personal details and the event you registered for.
How do I change my email address?
To change the email address you are currently use as a login, as well as for communication with Reed MIDEM, contact the customerhelpdesk@reedmidem.com with subject line “CHANGE EMAIL ADDRESS”. Specify your request, company name, personal details and the event you registered for.
How do I hide my email address from other online database users?
To hide your email address, log onto the online database. Visit "My account", click on "Edit your personal profile", then click at the bottom of the page on "I do not want to display my email address on my public participant profile, nor on messages that I send to other participants".
How do I update my profile, photo or company information within the database?
Once connected to the online database, click on “My Account” in the header. To edit your participant profile, click on “Edit your participant profile”. To edit your photo, click on “Edit your photo”. We recommend a photo of 120px x 125px in size, and .jpg or .png files.
To update company information, your logo or screening information, click on “My Account”, then scroll down to “Your Company and Screenings Portal". Click on “Edit”. This will include selections for update your company profile, logo or screening information.
How do I read my messages?
From the online database, visit the “Account Page” and click on “Inbox”. You should receive an email notification upon receiving a new message, unless you have disabled notifications (see below).
How do I stop receiving database notifications in my personal mailbox?
From the Online Database, visit the “Account Page” and click on “Edit” next to “Your Personal Details”. Uncheck the box marked “Notify me when another attendee sends me a message” and click on ”Save”. You will no longer receive email notifications.
ONLINE SERVICES
Online services and database
What is my login and password?
Your login is the email addresses you registered with; enter this email, and you will be asked to set up a password. Note that your email must be unique and personal to you.
Why haven’t I received my activation email?
To verify your account, you should receive an activation email in your mailbox (this can take up to 72 hours from registration). The email’s subject line is "MIPIM IMPORTANT INFORMATION: your online database access" -- if you haven’t received it within 72 hours, check your spam folder.
Otherwise, click on the link labeled "Activate your account or reset your password” on the login page. This will resend an activation link to your mailbox. If problems persist, contact customerhelpdesk@reedmidem.com with subject line “LOGIN HELP”. Specify your request, company name, personal details and the event you registered for.
How do I change my email address?
To change the email address you are currently using as login, as well as for communication with Reed MIDEM, contact the customerhelpdesk@reedmidem.com with subject line “CHANGE EMAIL ADDRESS”. Specify your request, company name, personal details and the event you registered for.
How do I hide my email address from other online database users?
To hide your email address, log onto the online database. Visit "My account", click on "Edit your personal profile", then click at the bottom of the page on "I do not want to display my email address on my public participant profile, nor on messages that I send to other participants".
How do I update my profile, photo or company information within the database?
Once connected to the online database, click on “My Account” in the header. To edit your participant profile, click on “Edit your participant profile”. To edit your photo, click on “Edit your photo”. We recommend a photo of 120px x 125px in size, and .jpg or .png files.
To update company information, your logo or projects information, click on “My Account”, then scroll down to “Your Company Profile". Click on “Edit”. This will include selections to update your company profile, logo or projects information.
How do I read my messages?
From the online database, visit the “My Account” page and click on “Inbox”. You should receive an email notification upon receiving a new message.
SUBSCRIPTIONS
Email unsubscription
How do I unsubscribe to your communications?
To unsubscribe to our emails, please click on the following link: contact.cnil@reedmidem.com
Promotional offers
How do I get information about early bird rates, product offers and visibility?
For details about participating at one of our events, please contact a sales representative:
Head office (France): Laurianne DiCecca
UK: Peter De Soissons
North America: Patric Dolan
Asia Pacific: Christine Lam
SUBSCRIPTIONS
Email unsubscription
How do I unsubscribe to your communications?
To unsubscribe to our emails, please click on the following link: contact.cnil@reedmidem.com