October 23, 2012

FAQ

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REGISTRATION

Online registration

I am having trouble registering online. Can you help?

As soon as the registration for visitors is open online, the link to our Online Registration tool can be found on the homepage of the website.

Please note that there are two possibilities to start your online registration:

  • If you register online for the 1st time, please fill out the "1st time Registering Online" form.
  • If you have already used our online registration before, we recommend you to start by filling out the "Registered online before" form. Please connect by entering your email (or the 9-digit code associated with your email) and the 4-digit password that was provided to you.)

If you do not remember your login or password, click on the link "Forgot Login or password" and enter your email. If you do not remember the email that you have already used, please register by using the "1st time Registering Online" form.

For further assistance, email customerhelpdesk@reedmidem.com with subject line “REGISTRATION HELP”. Include your company name, personal details and the event you registered for.

Payment methods

What are the different methods of payment?
  • Online Registration: You can register online and pay by credit card (AMEX, VISA or MASTERCARD), PayPal or wire transfer.
  • Offline Registration: You can pay by credit card (AMEX, VISA or MASTERCARD) or wire transfer.

NOTE: For security reasons, we cannot accept any credit card data via email. Credit card information received by email will automatically be deleted and the contract destroyed.

What bank information should I use to process my wire transfer?

If you are a resident of the UK, Ireland, Australia, New Zealand or British Virgin Islands, please download the bank information here. For all other countries, please download the bank information here.

When processing the transfer, your bank may make charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

What kind of information should I report on the wire document?

This information is important to enable us to easily identify your payment. Please report one of those references below:

  • Invoice number: You can find your invoice number on the top left of the invoice. Once registered, your original invoice is automatically sent by post. A client copy will be sent by email to the company contact provided on the registration form and if the email was provided to us.
  • Order ID number: If you register online, you will receive a registration confirmation where you can find your Order ID number, please quote this number as reference when processing your wire transfer.
  • I do not have any invoice number or Order ID number: In order to be able to recognize your payment, please mention your company name as filled in on the registration form, the name of the participants registered and the event you registered for.

*Special notice for UK, Ireland, Australia and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK office upon receipt of your payment. If you register online, please use the order ID number and total amount included in the confirmation email to generate the transfer first.

Should I send a copy of the bank transfer?

Yes it is necessary to send a copy of the bank transfer as a proof of payment to our customerhelpdesk@reedmidem.com with the subject line “COPY OF BANK TRANSFER” including your company name, personal details and the event you registered for.

Should I bring a copy of the bank transfer on-site?

Please bring the copy of the bank transfer as a proof of payment.

Invoice

If you wish for your invoice to be billed and sent to a specific address or contact, please make sure to fill in the section “Billing address” and “Billing contact name” when registering.

When will I receive an invoice?

Once registered, your original repayment VAT invoice and original client copy are automatically sent by post to the company address provided on the registration form.

The client copy is automatically sent by email to the company contact provided on the registration form and if the email was provided to us.

I did not receive my invoice, can you resend it?

If you need a copy, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE”. Include your company name, personal details and the event you registered for.

What if my invoice contains a mistake?

Please send an email to customerhelpdesk@reedmidem.com with the subject line “INVOICE ERROR” including your company name, personal details and the event you registered for. Please mention the exact information that needs to be amended.

Delegate Registration

Can I cancel, amend or replace a delegate registration?

Your registration is personal and cannot be cancelled. Contract is final and binding, and thus non-refundable.

However, your delegate details can be amended by contacting the Customer Helpdesk.

Under certain conditions, it can be transferred to a full-time employee of the same company (of same country, city, and address).

Please note: you may be invoiced for a replacement request.

To transfer or amend your delegate registration, contact customerhelpdesk@reedmidem.com with subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

Hotel and apartment booking

What is my login and password for accommodation booking?

The link to the online booking tool can be found on the Accommodation page of the website.

An access code is no longer required. Our new online accommodation booking service enables you to make your reservations in a few simple steps.

Click on the video to explore how to use this new service.

For any assistance you may require, please contact: customerhelpdesk@reedmidem.com.

Exhibitors only: if you have any questions about your accommodation, please contact the Accommodation Department by e-mail: hotel.mipim@reedmidem.com or by phone: +33 (0)1 79 71 99 79

Please kindly note that our booking service and special rates are exclusively dedicated to participants.

VISA

Do I need a VISA to attend and can you help in getting one?

Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

Should you need assistance to get a VISA, please contact customerhelpdesk@reedmidem.com with subject line “VISA REQUEST”. Specify your request, company name, personal details and the event you registered for.

Badge

Can I receive my badge by post?

Participants registered BEFORE January 9th, 2015 who have paid in full and for whom we have a photo at the time of delivery, are eligible to receive their badges via post* and do not need to collect it at the registration Hall.

*Badges are sent to the following countries:

Austria, Japan, Belgium, Latvia, Bosnia, Lichtenstein, Bulgaria, Lithuania, Canada, Luxembourg, Cyprus, Malta, Croatia, Monaco, Czech Republic, Netherlands, Denmark, Norway, Estonia, Poland, Finland, Portugal , France, Serbia, Germany, Slovenia, Great Britain, Spain, Greece, Sweden, Ireland, Switzerland, Italy, US

Participants registered from January 9th, 2015 and who have paid in full, will receive an e-ticket (please refer to e-ticket Section)

Where can I retrieve my badge for the show?

Participants who have paid in full can collect their badge at:

  • Self-service badge delivery points located in the Registration area, by scanning the QR code displayed on the E-ticket or from the MIPIM mobile App.
  • Registration desk located in the Registration area upon presentation of a valid ID
  • Hotels: Carlton, Majestic, Martinez hotels
  • Nice Cote d’azur Airport: Terminals 1 & 2

NOTE: You will only receive your badge if you have paid in full. Whether you have sent a photo or not you must bring valid ID to gain your badge.

PRE-OPENING REGISTRATION

  • 8 March 14.00-19.00
  • 9 March 9.00-19.00

REGISTRATION OPENING HOURS

  • 10 March 8.30-20.00
  • 11 March 8.30-19.00
  • 12 March 9.00-19.00
  • 13 March 9.00-13.00

E-ticket

When will I receive my e-ticket and how can I get it?
  • Registered participants who have paid in full will receive an e-ticket by email starting 4 weeks prior to the show. After receiving your e-ticket by email, print it out. Make sure that the QR code is clearly displayed on the e-ticket.
  • The e-ticket can also be downloaded by logging into the Online Database (“Edit my profile” page)
  • The e-ticket can also be downloaded via the mobile app (‘MyEvent”section) starting 4 weeks prior to the show. To save time, save the QR code as an image on your smartphone.
How do I redeem a badge with my e-ticket?

An e-ticket can be used to collect your badge at a self-service delivery point by scanning your QR code displayed on your e-ticket or at the Registration Desk.

I did not receive my e-ticket by email or it is not available on the mobile App or Online Database

Only registered participants who have paid in full will receive an e-ticket by email or can download it via the mobile app or via the Online Database.

NOTE: If you didn’t receive your e-ticket please check in your spam folder and ensure your payment has been successfully delivered.

If your payment has been completed and you still have not got your e-ticket, please send a request to customerhelpdesk@reedmidem.com with the subject line “E-TICKET” including your company name, personal details and the event you registered for.

Can I retrieve my badge at the show if I don’t have my e-ticket?

If you don’t have your e-ticket, go to the registration desk with a valid ID to collect your badge.

For any further assistance, please contact customerhelpdesk@reedmidem.com with the subject line “E-TICKET” by mentioning your company name, personal details and the event you are registered for.

VAT Refund

How can I collect my VAT refund?

Foreign participants may be eligible for a refund on French Valued Added Tax (VAT) under certain conditions.

Please be careful not to lose the top copy (original repayment VAT invoice) which is the only document valid for your VAT refund request.

Duplicated and client copies, even certified, will not be accepted by the French tax authorities. Originals cannot be re-issued.

For more information about VAT refund, please contact our partner TEVEA INTERNATIONAL.

REGISTRATION

Online registration

I am having trouble registering online. Can you help?

As soon as the registration for visitors is open online, the link to our Online Registration tool can be found on the homepage of the website.

Please note that there are two possibilities to start your online registration:

  • If you register online for the 1st time, please fill out the "1st time Registering Online" form.
  • If you have already used our online registration before, we recommend you to start by filling out the "Registered online before" form. Please connect by entering your email (or the 9-digit code associated with your email) and the 4-digit password that was provided to you.)

If you do not remember your login or password, click on the link "Forgot Login or password" and enter your email. If you do not remember the email that you have already used, please register by using the "1st time Registering Online" form.

For further assistance, email customerhelpdesk@reedmidem.com with subject line “REGISTRATION HELP”. Include your company name, personal details and the event you registered for.

Already registered?

Log in to the Online Database

Contact the customer helpdesk

Fill in the form

+33 (0)1 79 71 99 99

Receive Info

Want to know more about MIPIM? Fill in the form to receive relevant information.

Alternative ways to go from the airport to Cannes with our privileged partners

  • CAR RENTAL

    Rent a car for the event with our official partner Sixt and receive up to a 10% reduction.

    Book online or call the Sixt reservation centre, +33 (0) 820 00 74 98.
    Be sure to mention the promotion code: 9963828.
    Please note that this reduction is subject to availability and only applies to prepaid payment via the Sixt booking centre or on the Internet.

    Onsite, book your car at the Sixt desk located on Level -1, Palais des Festivals.

  • CAR PARKS

    A number of covered public car parks are located within walking distance of the Palais des Festivals.

    Payment requires season tickets, available at the Tourism Office at the Palais des Festivals. If you choose to reserve a space, Reed MIDEM strongly advises you to do so well in advance of the market.

    Uniparc Cannes SNC
    Book a space online
    Tel:+33 (0)4 93 68 79 02

    Equiptech
    Fax: +33 (0)4 92 98 70 01
    Email: Equiptech

  • HELICOPTER

    Give yourself a MIPIM entrance to remember: fly in on a helicopter for two or more!

    Azur Hélicoptère operates regular 7-minute flights between Nice Côte d’Azur International Airport and Cannes. A shuttle takes you from the Cannes heliport to your destination.

    Show participants benefit from a negotiated rate of 135€ per person (+15€ heliport tax).

    For more information, visit Azur Helicoptère. For reservations, email Azur Helicoptère or call +33 (0)4 93 90 40 70.

  • PRIVATE SHUTTLES

    For short trips or long trips, 1 person or 8 people, rent a private car with driver and save over 20% with our official partner Chabé Limousines.

    For example:
    Airport shuttles from Nice to Cannes: €150
    One hour offer*: €85
    Evening offer*: €260

    For quotation and booking, click here.

    For more information, email mail@chabe-limousines.com or call +33 1 41 20 95 10.

Ready to go? let's talk visibility!

Contact Laurianne dicecca

+33 (0)1 79 71 9594

Laurianne.DICECCA@reedmidem.com

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