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October 23, 2012

FAQ

All topics

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REGISTRATION

Online registration

I am having trouble registering online. Can you help?

Please note that the Online Registration Tool is available for visitors only.

As soon as the visitor registration is open online, the link to our Online Registration Tool can be found on the homepage of the website.

There are two possibilities to start your online registration :

  • If you are coming for the first time, please fill out the « First time at MIPIM » form.
  • If you are a returning visitor, we recommend you to start by filling out the « Already been to MIPIM? » form. Please connect by entering your email (or the 9-digit code associated with your email) and the 4-digit password that was provided to you.

If you do not remember your login or password, click on the link « Forgot Login or password » and enter your email. If you do not remember the email that you have already used, please register by using the « First time at MIPIM » form.

For further assistance, email customerhelpdesk@reedmidem.com with subject line “REGISTRATION HELP”. Include your company name, personal details and the event you registered for.

Payment methods

What are the different methods of payment?

You can register online and pay by credit card (AMEX, VISA or MASTERCARD), Paypal or wire transfer.

Please note that for security reasons, we cannot accept credit card payments via email. Credit card details received by email will automatically be deleted and the contract destroyed.

Invoice

How do I get an invoice? I did not receive my invoice, can you resend it?
What if my invoice contains a mistake?

Once registered, your original invoice is automatically sent by mail to the company address provided at registration. If your invoice includes an error, or you need a copy, or you wish to receive it at a different address, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE” or “INVOICE ERROR”. Explain that you would like another copy of your invoice, or that it contains an error (specify the error). Include your company name, personal details and the event you registered for.

Wire transfer

How long does it take to process my wire transfer?

Please take into account 2 to 7 business days for completion of a wire transfer.

I haven’t received my invoice, can you resend it before I process the transfer?

Once registered, your invoice is automatically sent by mail and by email to the company contact provided at registration*. If you need a copy, or you wish to receive it at a different address, please send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND INVOICE” or “INVOICE ERROR including your company name, personal details and the event you registered for.

*Special notice for UK, Ireland, Australia, New Zealand and British Virgin Islands residents: When paying by wire transfer, the invoice number can only be sent by our UK offices upon reception of your payment. Please use the order ID and total amount included in the confirmation email to generate the transfer first.

I haven’t received my order confirmation and order ID, which is now requested for processing the wire transfer. Can you resend it?

Please check your spam folder for any confirmation email you would have missed. Alternatively, send an email to customerhelpdesk@reedmidem.com with the subject line “RESEND ORDER ID”, including your company name, personal details and the event you registered for.

What bank information should I use to process my wire transfer?

If you are a resident of the UK, Ireland, Australia, New Zealand or British Virgin Islands, please download the bank information here. For all other countries, please download the bank information here.

When processing the transfer, your bank may make charges and deduct this from the total amount. Please check with your bank in advance to ensure the correct amount reaches us.

Delegate registration

Can I cancel, amend or replace a delegate registration?

Your registration is personal to you and non-refundable. Under certain conditions, it can be transferred to a person who works at the same company and office that you do. Your delegate details can, of course, be amended by contacting the Customer Helpdesk.

To transfer or amend your delegate registration, contact customerhelpdesk@reedmidem.com with subject line “CHANGE DELEGATE REGISTRATION”. Explain the nature of your request, and don’t forget to include your company name, personal details and the event you’re attending.

Hotel booking

What is my login and password for Hotel Booking?
I am having trouble accessing Hotel Booking.

If you have registered, your access code should be sent to you via email once online booking opens. If the problem persists, contact customerhelpdesk@reedmidem.com with subject line “HOTEL BOOKING”. Specify your request, company name, personal details and the event you registered for.

Exhibitors: if you have questions about your accommodation, contact the hotel department by email or by phone: +33 (0)1 79 71 99 79 (service only available for registered delegates).

For our list of hotel partners, click here.

VISA

Do I need a VISA to attend and can you help in getting one?

Depending on your origin of departure, a visa may be required to enter France. Please consult the French Ministry of Foreign and European Affairs website to find out which documents are required for entry.

Should you need assistance to get a VISA, please contact customerhelpdesk@reedmidem.com with subject line “VISA REQUEST”. Specify your request, company name, personal details and the event you registered for.

REGISTRATION

Online registration

I am having trouble registering online. Can you help?

Please note that the Online Registration Tool is available for visitors only.

As soon as the visitor registration is open online, the link to our Online Registration Tool can be found on the homepage of the website.

There are two possibilities to start your online registration :

  • If you are coming for the first time, please fill out the « First time at MIPIM » form.
  • If you are a returning visitor, we recommend you to start by filling out the « Already been to MIPIM? » form. Please connect by entering your email (or the 9-digit code associated with your email) and the 4-digit password that was provided to you.

If you do not remember your login or password, click on the link « Forgot Login or password » and enter your email. If you do not remember the email that you have already used, please register by using the « First time at MIPIM » form.

For further assistance, email customerhelpdesk@reedmidem.com with subject line “REGISTRATION HELP”. Include your company name, personal details and the event you registered for.